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Last Updated: 21 November 2023

Welcome to Kidki Blinds (“we,” “our,” or “us”). Our Return and Refund Policy is designed to provide you with information about the terms and conditions under which you can return or exchange products purchased from our e-commerce website. By making a purchase with us, you agree to the following policy.

Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Returns must be requested within 24 hours from the date of delivery.

Return Process:

To initiate a return, please contact our customer service team at [[email protected]] with your order number and details of the item you wish to return.

Our customer service team will provide you with instructions on how to return the item.

Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error.

We recommend using a trackable shipping service to ensure that your return is received.

Refund Processing:

Refunds will be processed within 7 working business days of receiving the returned item.

The refund will be issued to the original payment method used for the purchase.

Exchanges:

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team for assistance.

Non-Returnable Items:

Certain items, such as clearance or personalized products, may not be eligible for return. Please check the product description for specific return eligibility.

Refunds for Promotional or Discounted Items:

Refunds will be processed based on the actual amount paid at the time of purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and its packaging. We will work to resolve the issue promptly.

Cancellations:

Orders can be canceled within 12 hours of purchase. Once an order has been processed and shipped, it cannot be canceled.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [[email protected]].

By making a purchase with Kidki Blinds, you acknowledge and agree to the terms outlined in this Return and Refund Policy. Thank you for choosing Kidki Blinds for your lighting needs.

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